SERVICES
IT Service Management requires the correct integration of three factors: people, processes, and technology, provided according to the needs of businesses, with an emphasis on the benefits that the end customer can perceive.
WORKPLACE MANAGEMENT AND SUPPORT
We constantly monitor and ensure the performance of your information systems and networks, both remotely and in person, making sure that the workspace meets the demands of each user.
Help Desk
Our specialized technical assistance for computer products allows us to offer complete solution packages for all types of requirements, from first-level user support to providing a solution for the reported incident. If necessary, the incident can be transferred to our second-level technical department, where the problem will be analyzed, diagnosed, and solved.
Computer Security
With technological development, a series of problems also arise to which your company is exposed, such as viruses, unwanted emails (SPAM), information theft, spyware, prohibited content, etc. Therefore, SOLTEC - IT seeks to guarantee security, as we consider it to be a fundamental part of your business structure and it is vitally important to back up the integrity, reliability, and confidentiality of your information.
Preventive & Corrective Maintenance
Timely fault detection allows us to keep the system stable, which is why a preventive maintenance plan is offered for hardware and software, periodically and constantly. We provide preventive and corrective maintenance for laptops, desktops, servers, storage systems, and network devices through which your network connections are made.
TECHNICAL STAFF SUPPORT
When companies require Systems Engineers to support their daily activities, we offer permanent personnel supply services and tailor them to our clients' specific conditions and needs. .
ADVISORY AND CONSULTING SERVICES
The Consulting service, through Technology Management Advisory and Solution Implementation, will help your company equip itself with specialized personnel to support you in processes of strengthening, productivity, and efficiency. Technology Management Advisory will allow you to acquire new knowledge and experiences that will enrich your company in everything related to efficient systems management. Solution Implementation incorporates new infrastructure solutions for your organization.